The Role:
We are seeking a full-time experienced and motivated Lettings Manager to lead our lettings department based in Launceston. This is an excellent opportunity for a confident individual with in-depth knowledge of the residential lettings market.
You will be responsible for managing the lettings team, maintaining Landlord relationships, ensuring compliance with current legislation, and delivering an outstanding service to clients and tenants.
The successful candidate will be bright, cheerful, and ambitious and can work under their own initiative. We are looking for a candidate who is very presentable, articulate, has a superb eye for detail together with excellent time-management skills and a strong knowledge of all MS Office packages.
Previous experience within a letting’s role is essential and ARLA qualifications desirable, although Kivells will support the successful candidate with the relevant training. A full UK driving licence and own vehicle is also essential.
Duties will include (non-exhaustive):
• Meeting & greeting clients, landlords & tenants
• Carrying out rent appraisals
• Win new instructions
• Handling inbound & outgoing telephone calls
• Book, create & conduct viewings with potential new clients and follow up
• Acting as a point of contact for tenant problems
• Liaising with landlords in connection with tenant issues
• Routine property visits to existing tenancies
• Arranging maintenance & repairs for tenant properties
• Processing rental payments and deposits / Calling tenants to chase rental arrears
• Carrying out and preparing inventories / all related general administrative work
• Typing of property particulars / arrange window display / mail shots
• Production of Tenancy Agreements and all legal paperwork
• Data input onto in-house database • Organise diary / valuations / appointments / take messages
• Match clients to properties
• Follow-up viewings
• Ensure compliance with Rental legislation
• Ensuring Anti-Money Laundering compliance procedures are met
• Adhere to all GDPR rules and regulations
• Manage and maintain administrative systems and procedures
• Assisting with training as requested by the Directors or HR
• Mentor Lettings Negotiators, monitoring their progress, training and development
Working Hours: 8.45am - 5.30pm Monday to Friday plus every other Saturday based on a rota from 8.45am till 12.00pm for time off in lieu.
Closing date: Friday 6th February
We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
If you are an ambitious Lettings Manager looking to take the next step in your career, we would love to hear from you.