The Role
We are seeking a highly motivated, energetic and personable individual to join our established Residential Sales team in Launceston.
This is a full time role suited to someone who genuinely enjoys sales, working with people and achieving results. The successful candidate will play an important part in generating viewings, building strong relationships with buyers and sellers, securing offers, progressing negotiations and delivering the high standard of customer service our clients expect from Kivells.
We are looking for someone who will take ownership of opportunities, communicate confidently and contribute positively to the continued success of the office.
The ideal candidate will be confident, well presented, articulate and naturally enthusiastic, with a strong desire to succeed in a sales environment.
You will need to be proactive rather than reactive, with the confidence to build rapport quickly, ask the right questions, follow up opportunities and turn enquiries and viewings into genuine offers and agreed sales.
We are looking for someone who is self-motivated, organised and comfortable working at pace. You should be someone who takes responsibility for your workload, follows matters through and does not need to be continually prompted to take the next step.
Excellent communication is essential. Our vendors expect to be kept informed and you will be responsible for providing prompt feedback following viewings, discussing market reaction and maintaining regular contact throughout the marketing and negotiation process. Previous estate agency or sales experience would be advantageous, although it is not essential. We are equally interested in someone with the right personality, attitude, drive and willingness to learn. Comprehensive in-house training will be provided to the right candidate.
Above all, we are looking for someone who:
• Has genuine enthusiasm for sales and achieving results
• Is confident speaking with buyers and sellers both face to face and over the telephone
• Is comfortable asking for and securing offers following viewings
• Is proactive in following up applicants and identifying sales opportunities
• Communicates with vendors promptly and regularly
• Takes ownership and sees tasks through to completion
• Is self-motivated and able to manage their own workload
• Has a naturally positive, enthusiastic and high energy approach
• Builds strong relationships with clients and applicants
• Works effectively as part of a team
• Is willing to go beyond what is expected to deliver outstanding customer service
A good understanding of computer systems and the ability to learn new software will also be important.
A full UK driving licence and access to your own vehicle are required. Kivells is committed to the professional development of its staff and offers comprehensive training together with clear opportunities for career progression.
Key Responsibilities
• Consistently project a professional, friendly and positive image while delivering the highest standard of customer care
• Build strong relationships with vendors and buyers with the aim of securing recommendations and repeat business
• Conduct property viewings professionally and confidently, identifying buyer interest and potential opportunities
• Follow up viewings promptly, obtaining meaningful feedback and actively seeking offers where appropriate
• Confidently negotiate with potential buyers with the aim of achieving the best possible outcome for our vendors
• Take personal responsibility for keeping vendors promptly and regularly updated on viewing feedback, market reaction, offers and negotiation progress
• Conduct thorough conversations with applicants to establish their property requirements, motivation, buying position and ability to proceed
• Proactively contact applicants and match them with suitable properties rather than relying solely on incoming enquiries
• Identify opportunities to generate additional viewings, offers and sales
• Maintain regular contact with prospective buyers and follow up outstanding opportunities
• Work collaboratively with colleagues and ensure the team is kept fully informed of negotiations and important developments
• Accurately measure and photograph properties and assist with the preparation of detailed sales particulars
• Maintain accurate records of applicant activity, viewing feedback, negotiations and client communications
• Demonstrate confidence and proficiency in office IT and communication systems
• Provide professional advice and service to clients with the aim of achieving the best possible price for their property in the current market
• Efficiently manage agreed sales from acceptance of an offer through to exchange of contracts, maintaining communication with all parties and helping to ensure a smooth completion
• Take initiative wherever possible to progress transactions, resolve issues and maintain momentum
• Consistently look for opportunities to improve the customer experience and provide a level of service that goes beyond expectations
Working Hours
Monday to Friday: 8.45am to 5.30pm
Alternate Saturdays: 8.45am to 12pm
Closing Date
Friday 23rd October
We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Join Kivells and become part of a team where energy, initiative, excellent customer service and a determination to achieve the best results for our clients are valued and rewarded.