Kivells are proud to announce that the firm has been awarded “Best Local Estate Agency Group (2–5 offices) – South West” at the 2025 ESTAS Customer Service Awards, cementing its reputation as one of the leading independent property agencies in the region. 

This recognition follows Kivells’ recent success in achieving BEST IN POSTCODE for EX23 (Bude), PL15 (Launceston), and PL14 (Liskeard) — a remarkable achievement that highlights the consistent quality of service delivered across the company’s residential network. 

The ESTAS Awards are among the most respected in the property industry, uniquely powered by verified customer reviews rather than industry judging panels. Each year, more than 300,000 customer ratings are submitted through the ESTAS platform, providing an authentic measure of client satisfaction across sales, lettings, and property management services. 

Daniel Stokes, Director at Kivells, commented: “We are absolutely delighted to receive this award, which recognises the exceptional standards achieved across all our offices. What makes this accolade so meaningful is that it comes directly from our clients — those who have entrusted us with their homes, their moves, and their most important decisions. 

This award reflects the professionalism and dedication of every Kivells colleague, from our front-line agency and lettings teams to our marketing, administrative, and support staff. It’s a true team achievement that demonstrates the strength of our brand and the trust our clients continue to place in us.” 

Phil Spencer, who has hosted these prestigious awards every year since their inception in 2003, said “The ESTAS are special because they’re built entirely on customer feedback — real voices and genuine experiences. These awards don’t just celebrate success; they recognise trust, transparency, and service excellence.” 

At Kivells, this recognition reinforces what has always set the company apart — trusted advice, genuine care, and proven results — the hallmark of every Kivells sale.